China Southern Airlines is a major airline carrier that came into existence in the year 1988.
The airline is the seventh-largest in the world and the largest in Asia in terms of passenger traffic and fleet size.
China Southern Airlines flies to over 200 destinations and operates over 2000 flights per day.
Therefore, if you have booked airline flight tickets to Asia, the chances are that you have already flown with the Chinese airline giant.
However, are you aware of the airline’s cancelation or ticket change policies?
This article offers in-depth information about the refund conditions and more.
China Southern Airlines Cancelation Policy
China Southern Airlines have a well laid out policy that ensures fairness and convenience to all its passengers. Take a look at the cancelation conditions:
- Travelers can request for cancelation of the online air ticket booking 24 hours before the scheduled departure.
- The airline does not charge the passenger if the cancelation is made within 24 hours.
How to refund a China Southern flight?
- Log in to the official airline website.
- Enter the ticket booking management, and select the booking you want the refund for.
- Select ‘I Want a Refund.’
- Check the reservation information and select ‘Confirm Refunding.’
A passenger may be asked to pay a change fee as per the terms and conditions of the ticket booking and fare type.
The amount to be refunded will be credited back to the passenger. Depending upon the banking conditions and settlement cycles, a traveler will receive a refund in the original mode of payment.
How to apply for China Southern flight booking refund on unused tickets?
Before applying for a refund with the China Southern Airline take into consideration the following:
- Make sure that your fare type is refundable.
- You are eligible for a full refund only if you cancel your booking within 24 hours from the scheduled departure.
- If the cancelation has been made after 24 hours, you are not eligible for a refund.
Here’s how you can apply for a refund online:
- Log in to the website.
- Locate ‘Booking record.’ Select the booking to be refunded.
- Click on ‘Refund’ and then click ‘Yes.’
- The airline shall then deduct cancelation charges.
- The airline credits the refund back to the traveler in the original method of payment.
Please note the receipt of refund depends upon the bank’s billing and settlement cycle.
In case the passenger falls ill, you can request a refund by:
- A domestic traveler is required to cancel the seat before the flight takes off. Failing to do so will be considered as a voluntary refund
- If there is a China Southern Airlines ticketing center in your city, then you must visit it to request a refund.
- If you do not have an airline ticketing counter in your city, then you need to contact the customer support before the scheduled departure.
Documentation needed to process the refund includes:
- A copy of Identification card of the sick passenger
- A certificate of diagnosis by a country-level medical institution.
- An original medical certificate and passenger medical records
How to change China Southern flight ticket booked online?
A traveler can cancel the original air ticket deal and make a new reservation provided the ticket has not been issued yet.
On the other hand, if the ticket has already been issued, then the traveler must use the self-service on the E-ticket website. You can use this to make changes in the flight, dates, cabin, and so on.
Next, upon receiving the system information, the China Southern Airlines staff shall inspect the available seats and conditions to make the necessary changes.
Lastly, according to the fare type, terms, and conditions, a passenger may have to pay a change fee.
If you have made the flight booking through a travel agent or a third-party, the terms of cancelation and refund may vary.
Moreover, China Southern Airlines offers its passengers the convenience to buy air tickets, cancel or reschedule reservations through the company app.
The airline flies to 130 domestic and around 65 international locations.
The above mentioned step-by-step guide to the cancelation and refund policy will help you in your future travel plans with China Southern Airlines.
