Etihad Airways Ticket Change and Cancellation Policy

  • Posted on October, 15, 2019

Sometimes, a change in travel plans is unavoidable. During such times, making changes to your flight or cancellation is the only option.

Most of the airlines understand this and thus have policies and regarding it.

With Etihad Airways, you can easily change, cancel, or get a refund for your USA to India air tickets.

You just need to be well aware of all their cancellation and ticket change rules.

You should remember the following things if you want to be able to change or cancel your flight.

Manage my booking feature

Just like the more comfortable and faster booking of online flight tickets, changes that need to be made to them should come easy too.

Therefore, Etihad Airways has a “manage my booking” feature for all such problems. With this, you can make any changes to your bookings without much hassle.

Furthermore, you can make these changes even two hours before departure. This feature is free for airline users.

Therefore, if you use this feature, Etihad Airways will not charge you a global service fee. Booking excess baggage and requesting a special service has never been easier!

The Changes Depend on the Type of the Ticket

Your USA to India flight ticket type may vary depending on what additional services you have booked along with it.

Thus, these decide if you have got yourself a cheap flight deal or not. Further, these ticket types play a role in the changes made to them, as well.

Booking a ticket with no additional product or services usually means that you can make any changes that you desire for your ticket.

However, in the case of the extras, things like flight details, extra miles, and baggage weight may be difficult to change with Etihad Airways.

Things To Consider Before Cancellation

Before you cancel your booking, you should make it a point to think about the following things:

a) You can withdraw only refundable tickets. Also, you should not have used them beforehand.

b) Make sure that you have purchased your ticket using a single credit card.

c) The date of the issue should be more than five days ago.

d) Once done, you cannot reverse a cancellation or refund. Hence, be careful.

e) Refunds made by Etihad Airways as per their fare rules. So, make sure you know them.

f) Prepare yourself for any additional processing fees that your bank may charge.

g) Further, it will not take more than 14 to 30 working days.

h) If you do not use the “manage my booking feature,” Etihad can charge you a non-refundable global service fee.

i) You will get a refund in a similar form as you have paid. In case you have done it in cash, you will get a check. Similarly, in case of a card, you will receive it in your bank account.

Thus, if you want to cancel your air tickets from India to the USA, make sure you consider these points before doing so.

Types of Changes

Different kinds of changes that you can make to your ticket include:

1. Name Change

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Sometimes, there may be some genuine typing errors in your ticket. Since they do not match your ID, you need to approach the airlines to change such typos.

However, Etihad will correct it free of charge only if this is only up to three characters. Also, they can do this only once.

All other changes in the name are sure to incur a fee. Therefore, make sure that you fill such details carefully.

However, you must be aware of a few rules before getting these changes made. Furthermore, you have to submit your documents and passport too.

If a travel agent or a third party is involved in the booking, you have to contact them to get any changes made.

2. Flight Details

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A need to change your flight details may arise at any time, especially in the time of an emergency. However, making this change may not be possible for certain ticket types.

If you make a booking with travel insurance, it may be difficult for the Etihad authorities to make this change.

Similarly, a reward flight – guest seat from the USA to India is not eligible for this change. This applies to multi-city booking and residence booking as well.

Therefore, always choose your ticket type wisely. You never know when a difficult situation may arise!

3. Special Services 

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You can even request a change and ask for some special services. This may be for children flying alone.

You can request for bassinets and special meals for your infants. Similarly, you can ask for wheelchairs for adults. Further, more seats and excess baggage can also be requested.

4. Travel Insurance

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If you have made a purchase for travel insurance with your ticket, you need to speak to Etihad airline’s Global Contact Centre for any changes.

Also, for this, a Global Service Fees may apply. Furthermore, you need to get in touch with your Travel Guard in order to update your insurance.

5. Change/Cancellation Process

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To change or cancel your ticket, you need to follow the following:

  • Request:

Contact the Etihad authorities for this. Your ticket needs to be valid for this. Also, you need to do this within a limited period.

You can also make such sort of a request online through the website.

  • Reviewing the ticket:

Once you have made the request, the Etihad authorities will analyze any restrictions on your ticket.

  • Payment/Changes:

Once the authorities complete the above step, they will pay you accordingly if they cancel your ticket from the USA to India.

Further, if the request is for a change, they will do that too as per the rules.

Alternatively, you can change/cancel your flight tickets from the USA to India cheaply by using their “manage booking” feature.

  • Change/Cancellation Fees

The fee for this will depend on your route and the airfare. Also, they apply the most restrictive fare rule in case of multiple fares booking.

Further, Etihad airways do not charge a refund fee for unfortunate events. This may include the death of an immediate family member or guest. However, you need an official document for this.

An unforeseen or difficult situation can occur anytime and cancel your travel plans.

Hence, always remember all the cancellation and ticket change rules before booking the USA to India flight tickets with Etihad Airways.

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