Pune Airport has started Yatri Seva Abhiyan 2026, a 24-day passenger service campaign running from September 17 to October 10. The initiative focuses on making everyday airport travel smoother, with attention on cleanliness, parking, accessibility, digital services, baggage handling, passenger information and staff support.
The campaign expands on a similar one-day initiative held last year. This time, Pune Airport is giving different passenger service areas more attention throughout the 24-day programme, with the aim of turning useful improvements into regular airport practices.
What Is Yatri Seva Abhiyan 2026 at Pune Airport?
Yatri Seva Abhiyan 2026 is a passenger-focused campaign designed to review and improve services across Pune Airport. The programme covers different parts of the passenger journey, from arriving at the airport and finding parking to check-in, security, baggage collection and accessing digital services. According to airport officials, the campaign is based around service, cleanliness, cooperation and a “Service with Smile” approach.
Pune Airport Focuses on Cleanliness, Parking and Passenger Facilities
Basic airport facilities are one of the main areas under review during the campaign. Airport teams will focus on cleanliness around the terminal and approach areas. Parking and passenger movement will also receive attention, along with seating facilities inside the terminal.
The campaign also covers practical amenities such as drinking water, signage and flight information systems. These facilities play an important role in helping passengers move through the airport without unnecessary confusion.
Digi Yatra and Digital Services Get Special Attention
Digi Yatra Pune Airport services are another important part of the campaign. Pune Airport will focus on digital facilities such as Digi Yatra, free Wi-Fi and digital kiosks. Assistance desks are planned during busy periods to guide passengers who need help using these services.
This is relevant for passengers using digital airport services for the first time. On-ground assistance can make processes such as digital entry and other airport services easier to understand.
Accessibility for Senior Citizens and Passengers Needing Assistance
Accessibility is another major focus of the Pune Airport Yatri Seva Abhiyan. Airport authorities will review facilities for senior citizens and passengers with disabilities, including accessible toilets, wheelchairs and other passenger-support facilities.
Women and children will also receive particular attention during the campaign. Family-friendly facilities, including baby-care services and safety arrangements, are also part of the passenger service focus.
First-Time Flyers to Receive Additional Support
Pune Airport also plans to provide additional assistance to first-time flyers using its regional connectivity routes. Airport officials said Pune currently has four Regional Connectivity Routes, with many passengers on these services taking their first flight. The airport plans to make check-in and other procedures easier for these travelers.
For first-time passengers, simple steps such as check-in, security screening, locating the boarding gate and following airport announcements can feel unfamiliar. Additional guidance at these stages can make the experience less stressful.
Baggage Handling and Flight Information Under Review
The campaign also looks at baggage handling, wayfinding and flight information displays. Clear signs and timely flight information become particularly important when there are delays, gate changes or other operational adjustments. Airport teams will review how passengers move through different areas of the terminal and whether the available information is easy to follow.
Pune Airport to Inspect Food Outlets
Food and beverage outlets inside the terminal are also part of the campaign. Pune Airport will conduct hygiene and rate-list inspections of food outlets. The campaign also includes health check-ups for sanitation workers.
For passengers, clearly displayed prices and clean food outlets add another layer of convenience during their airport journey.
Passenger Feedback and AirSewa to Get More Attention
Passenger feedback is another important part of Pune Airport passenger services during Yatri Seva Abhiyan 2026.
Travelers will be encouraged to share their experiences and raise concerns through available grievance channels, including AirSewa. The airport can use recurring complaints to identify areas that need corrective action. This gives passengers a direct way to highlight problems they encounter during their journey.
Sustainability and Staff Training Are Also Included
The campaign goes beyond physical airport facilities. Pune Airport will also focus on sustainability measures such as reducing single-use plastic and improving energy use. Frontline employees will receive training focused on courteous communication, empathy and passenger assistance. Employees providing strong passenger service will also receive recognition.
Airlines and Airport Teams to Work Together
Another important part of the campaign is coordination between different airport stakeholders.
Airlines, security agencies, ground staff and other teams will jointly review the airport to identify recurring passenger-service problems. The purpose is not simply to address individual complaints but to identify issues that require longer-term solutions.
Surprise Airport Inspections Expected During the Campaign
Union Civil Aviation Minister Ram Mohan Naidu is expected to make surprise visits to four airports during the 24-day campaign to review passenger services and airport operations.
The inspections are intended to keep attention on passenger-facing services throughout the campaign rather than only at its launch.
What Yatri Seva Abhiyan 2026 Means for Pune Airport Passengers
For travelers, the campaign covers many of the everyday details that shape an airport experience. Cleaner terminal areas, easier parking, better signage, accessible facilities, improved digital services, clearer flight information and smoother baggage handling all fall under the initiative.
First-time flyers and passengers requiring additional assistance are also receiving specific attention. The campaign runs until October 10, 2026. Its longer-term value will depend on which improvements continue after the programme ends.
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