United Airlines Cancelation and Ticket Change Policy Guide

  • Posted on October, 9, 2019

United Airlines is a major American air carrier. Moreover, the airline is a founding member of the Star Alliance, the largest airline alliance in the world.

United Airlines operates to hundreds of international destinations across 74 countries.

If you are a frequent flyer, especially based in the U.S., then the chances are that you have already traveled with the airlines.

Even if you haven’t, this article will serve as a future guide to the Cancelation and ticket change policy of United Airlines.

While it is good to know about how to get the cheapest flight tickets, it is important to go through cancelation and ticket change policies before booking.

United Airline’s 24-Hour No Fee Policy

United Airlines has a flexible ticket change policy. You can make amendments on selected reservations without any charges within 24 hours of the purchase.

That is if the booking is at least one week before the scheduled departure.

Terms and Conditions to qualify for the flexible booking policy:

  • The 24 hours start as soon as you confirm your flight booking.
  • Only online flight tickets through united.com, or the airline’s customer support, or a United City ticket Office are eligible.
  • All refunds credit back in the original mode of payment.
  • Only bookings through the United Gift Certificate will credit back in the form of electronic travel certificates.
  • Group tickets and those bought through Western Union are not included.
  • Reservations on standby and those not yet purchased are not included.
  • United Airlines ‘FareLock’ fee is non-refundable. A passenger may hold the fare reserved until the purchase is complete.

United Airline’s Ticket Refund Guidelines

  • Basic Economy fares do not qualify for the ticket change. However, if the request comes within 24 hours of the purchase United refunds a passenger in full. Also, the flight ticket deal purchase must be made at least a week before the departure.
  • Locate the ‘Manage Reservation’ button on the United Airline’s website to cancel and receive a refund.
  • A cancelation fee may apply based on the rules of the fare purchased.
  • Most fares do not qualify for a refund. Hence, confirm the conditions before you confirm your flight booking.
  • The value of the ticket you will cancel may apply towards the purchase of a new ticket.
  • All tickets are valid for 12 months from the date of issue.

How many refunds will you get?

The United Airlines flight ticket refund depends upon numerous factors:

  • Partially traveled air tickets are refunded at a prorated amount.
  • The rules of the airline ticket purchased.
  • Additional charges, surcharges, and other fees refunds are subject to applicability.

How long does it take for the flight ticket refunded to be processed?

The time taken for a refund depends upon the method of payment. Also, the refunds are processed:

  • Credit Cards: Within 7 Business Days.
  • All Other Modes of Payment: Within 20 Days.

Can a Non-Refundable Ticket be compensated?

United Airlines may cancel a non-refundable airline ticket deals under the following cases:

  • Death of the passenger, passenger’s companion, or an immediate family member.
  • Passengers that are active in jury duty on the scheduled date of departure.
  • Specific illnesses.

Also, all airline ticket refund requests must be:

  • Made before the ticket’s expiration.
  • Accompanied by all the required documentation.

Documents to cancel a United Airlines Flight Ticket?

  • Death of the Traveler: A copy of the death certificate as proof.
  • Death of Immediate Family Member: The request must include your name and relation with the deceased along with a death certificate.
  • Illness of the Traveler: A letter recommending to not travel, based on medical grounds on a letterhead from a licensed physician.
  • Illness of Immediate Family Member: A recommendation letter to not travel on the scheduled date for a registered medical physician.
  • Jury Duty: A copy of a jury summons is mandatory.

What happens if you lose a United Airlines Ticket?

In case you lose the airline ticket, you need to fill a lost ticket refund form. Also, either one of the following will let you process for a lost ticket refund:

  • Loss of Ticket Number.
  • If the purchase was through, check a copy of the canceled check (both sides).
  • If paid through a travel agency, a copy of the lost ticket. You can get it from the agency that issued it.

For more information, you can visit the official United Airlines website.

Also, you can visit for cheap air ticket booking, and apply for a refund. Also, you can get in touch with the airline to resolve flight-related or other queries.

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