Exceptional circumstances such as environmental events, political situations, route suspensions, operational disruptions, or other factors beyond our control may occasionally require us to make changes to or cancel confirmed bookings. While we make every effort to avoid such situations, we reserve the right to make necessary adjustments when required.
An “Important Change” refers to a significant modification made before your departure that may have a substantial impact on your confirmed travel arrangements. Such changes are determined based on the travel information provided by you at the time of booking.
If we are required to make an Important Change or cancel your booking, we will notify you as soon as reasonably possible. Depending on the circumstances and airline policies, you may be offered one of the following options:
Any additional costs associated with selecting an alternative option will be your responsibility unless otherwise stated.
The above options do not apply to changes or cancellations resulting from circumstances beyond our control, including but not limited to weather conditions, government restrictions, political events, airline operational decisions, strikes, or other force majeure events.
In such cases, we are not obligated to provide compensation. However, we may assist in communicating with the airline on your behalf regarding any available refund, credit, or compensation. Any such decision remains solely at the discretion of the airline, and we cannot guarantee approval.
If changes or cancellations occur because you fail to meet booking requirements, including but not limited to timely payment, documentation requirements, visa requirements, or other booking conditions, Tripbeam will not be responsible for providing compensation, reimbursement, or alternative arrangements.
Most airline tickets and vacation packages are non-refundable unless otherwise stated at the time of booking. All cancellation requests must be submitted by contacting our customer support team by phone.
Once your cancellation request is received, you will receive an acknowledgment email confirming receipt of your request. This acknowledgment does not guarantee eligibility for a refund.
All refunds are subject to the fare rules, airline policies, and supplier terms associated with your booking. We must first obtain approval or a waiver from the airline or travel supplier before processing any refund request. Eligibility for refunds depends entirely on the fare conditions of your ticket.
If a refund is approved, processing times may vary depending on the airline and supplier. Refunds generally require a minimum of 4 to 6 business weeks to be completed, although some cases may take longer depending on the circumstances.
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