CANCELLATION POLICY

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Exceptionally as a result of environmental changes or political problems, adjourn of times or air routes and different situations that are not in our control, but still, we have some circumstances to make changes to and can cancel already confirmed bookings. While we try our best to ward off the changes and cancellations, therefore we must have the right to do so. Seldom, we have to make an “Important Change”. An important change is a change that is made before your departure, in accordance with your information which you have given us at the time of your travel booking, as per that information we may have some dominant effect on your confirmed trip.

If we have to make an important change or cancellation, we will inform you as soon as possible. In these situations, we will provide you other routing or dates and somewhat one option which is of same cost and standard if airline confirms the same. If the time allows doing so before departure, we will provide you following options to choose:

  • Acceptance of changed adjustments or
  • You can purchase alternative trip, of the same standard to that of your original booking if available. But the alternative trip would be considered as a new purchase and we will coordinate with the airlines to get you compensation or refund of your existing booking. If you wish not to accept this option, which we have specifically designed for you, You may choose any other option available with us as per your situation. You must pay the relevant price of any such options adjustments.
  • Accepting the cancellation or canceling in which case you will be receiving the full refund of all the cost you have paid to us.This will be available if airlines allow us to do so.

Please note that the changes mentioned above don't include changes made in the case of minor one.

When airline make any cancellation or change as per the circumstances which are not under control and whose consequences can not be avoided even with all due care. Under these situations, we will not provide you any compensation or will take no responsibilities of choices mentioned above . We can discuss the situations with airlines on your behave and can ask them to provide you reimbursement. But whole decision depends on airlines, we cannot guarantee you any such refund or compensations.

If we have to make changes or cancellation as a result of your failure to abide with the need of the bookings such as not paying on time. We will not be responsible to pay any compensations mentioned above.

Alteration and Cancellations derivable to you

All the bookings of vacation packages and airline tickets are mostly non-refundable unless it is specifically described otherwise. All the cancellations are to be done over the phone only. All reimbursements are handled in a set format. Once you submit your cancellation request to our customer care agent, you will receive an email notification acknowledging your request. This email doesn’t mean that you are qualified for a refund. Based on the rules of fare we have to work with the airline or other related suppliers to create a waiver and process your refund if fare rules allow it. Cancellation depends on the fare rules. Therefore, refunds may take minimum 4-6 business weeks to process.

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